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Working Hours

Monday > Friday: 5am > 5pm
Saturday: 9am > 1pm
Sunday: Closed
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Our Approach

Our combined approach provides a unique blend of research, experience and best practice to develop personalised bespoke plans, with each young person and their family.

Our Approach

Core Values with 10 Key Elements

We believe that there is no one set therapeutic approach that fits all. For this reason, our approach is a combined bespoke blend of therapies, research, experience and best practice. We utilise our core values and our shared aims throughout our 10 Key Element approach – To develop personalised placements and robust, flexible plans for each young person and their family.

Structured Environment

We utilise the TEACCH and PECS systems to provide a structured approach to organising the day and structured layout of learning and living spaces

Living & Learning

A key feature of Resilience's services is the recognition that learning takes place not just in a classroom but throughout every day and across all environments

Total Communication

Facilitate social interaction, attention and understanding to support positive emotional development such as self esteem, self value and self assertiveness

Active Lifestyle

A core principle of Resilience is to encouraged our young persons to lead an active balanced lifestyle with good nutrition, plenty of sleep and positive exercise

Working In Partnership

We work closely with the young person, family members, staff, professionals, and advocates; to ensure positive goal setting & achievements

Measuring Outcomes

We have a strong belief that every child & young person can achieve and are committed to monitoring, measuring and improving outcomes for each individual


Maximise their strengths, abilities and interests

Identify their starting point and plan their next milestones

Make positive life changes

Increase their opportunities

Improve their life chances

Lead a happy life

Learn life skills

Reach their full potential


Aim to promote resilience and develop a sense of belonging

Be relationship & attachment based

Promote living and learning together

Provide high expectations for children and young people

Promote stability of placement

Our 10 Key Elements

Our combined years of experience and research have enabled us to create 10 key elements to the services we offer throughout Resilience North East. You can find out more about each of these key elements












Resilience North East has developed successful training programs and staff development pathways to meet regulations, to ensure best practice and an outstanding quality of care throughout our services. We provide High Ratio specialist, experienced teams with additional training in:

Positive behavioural intervention and support (PBIS)

Crisis Intervention


Sensory Awareness

Learning Difficulties

Learning Disabilities

Attachment Disorders

Social Difficulties

Developmental Delays

Positive Communication

Therapeutic Rapport


A management team with over thirty years experience providing successful community based residential care for young people who challenge.

The management team is made up of professionals with dual qualifications and experience at level 5 or higher in both Social & Health Care and Management & Leadership


All of our resources and facilities have been carefully designed to meet the special needs of our young people.

We place a strong emphasis on creating a safe; calm; structured; sensory aware environment able to support young people to develop their skills in real life settings. Our services provide settings that exceed good practice guidelines for young persons with autism, sensory, learning, complex and challenging behaviour.

Our Calm, homely, structured, sensory aware environment also includes TEACCH and PECS systems whilst ensuring at all times to provide a Person-centred approach within a supportive learning environment.


Resilience utilise the TEACCH system to provide a structured approach to organising the day and structured layout of learning and living spaces. Schedules timetable each day and sequence events with the aim of reducing anxieties and promoting the independence of the young person in managing their day, predicting and coping with change.

Structured systems enable our young person to understand and access tasks and activities with visual organisation, helping to define and make expectations clear. This structured approach is personalised to support the needs of the young person and enhance their development.

Studies have demonstrated that this provides one of the most positive outcomes for young persons with autism, sensory and complex communication, social and learning difficulties. Helping the young person to understand the events in their day, reduce anxieties, aid learning and facilitate independence.


All services provided by Resilience offer a Total Communication Environment. At Resilience, we understand that communication is the key to unlocking a child’s potential. Having a total communication environment can help a child make choices and decisions for themselves, express their emotions and reduce stresses and anxieties.

Many of our young people struggle with communication and interactions with others. For this reason Resilience utilises a ‘Total Communication’ approach with the aim of creating strategies, resources and stimulating environments which will develop young people’s social, non-verbal and verbal communication abilities; facilitate social interaction, attention and understanding and support positive emotional development such as self esteem, self value and self assertiveness.

Our Total Communication strategies address both receptive and expressive communication and are personalised according to a young person’s needs. These strategies include the Picture Exchange Communication System (PECS), objects of reference, signing, voice output devices, social stories, visual strategies, physical, gestural and verbal prompts.


We have high expectations of our young people in all areas of their lives. We always enjoy celebrating achievements and progress, with each young person in a multitude of ways ranging from personal praise; to parties; to personalised incentives and rewards for achievement.

Our aim is to use these opportunities to help build each young person’s self esteem, self value and sense of achievement.

Each young person has as a minimum an Individual Learning Plan (ILP); an Essential Lifestyle Plan (ELP); a Communication Plan and a Behaviour Support Plan (BSP).

A number of assessments (including analysis and baseline assessment methods) support the ongoing monitoring and evaluation of outcomes and progress. These then in turn contribute to each young person’s person centred plans.

In addition Learning goals and achievements are celebrated with each young person through external achievements, personal goal achievements and through accreditation including the UK accredited ASDAN (Award Scheme Development and Accreditation Network) Award schemes and other relevant award bodies.


A key feature of Resilience’s services is the recognition that learning takes place not just in a classroom but throughout every day and across all environments.

Young people with autism, social, sensory, learning difficulties and disabilities, often learn best in real life settings and may require additional support to learn to generalise their new skills.

Each service supports each young person through a living and learning approach that reinforces learning in a variety of situations. With a focus on meaningful skills that contribute to the young person achieving an active quality lifestyle within their community.


A balanced active lifestyle with good nutrition, plenty of sleep and positive exercise is a core principle of Resilience’s Approach.

Young people are positively encouraged to lead an active balanced lifestyle they enjoy. We believe that a balanced active lifestyle and exercise is often associated with a decrease in some of the stereotypical and repetitive behaviours associated with autism; social, sensory, learning difficulties learning disabilities and complex behavioural needs.

Research has proven that an active lifestyle can improve attention, improve sleep patterns, and release excess energy. It can provide opportunities for leisure and social interaction and is a key part of our repertoire of strategies for calming young people, when they become anxious.

Young people are encouraged to find physically active activities they enjoy through taster sessions. Once activities are found that a young person enjoys, the young person is encouraged to add regular activities to their weekly plans. A wide range of physical activities are available both at the service and within the local and wider community.


Resilience has a strong belief that every child and young person can achieve. We are committed to monitoring, measuring and improving outcomes for each young person.

We understand that each young person is different; they have different goals, wishes, needs and aspirations. They also have different starting points; we aim to support each young person to achieve different milestones of achievement, within different timescales. For this reason our plans are always flexible, robust and bespoke to each young person.


As an integral part of Resilience’s Approach we work in partnership with the young person, their family, carers and other professionals to provide a multi-disciplinary team approach including working alongside Psychology, Speech and Language Therapy, Education, Counselling, Occupational Therapy and alternative therapies.

Because we believe that positive partnership working is vital to achieving a consistent person centred approach. We work closely with the young person, family members, staff, professionals, and advocates; to ensure positive partnership working, and a seamless person centred approach to planning, goal setting and supporting each young person to celebrate their achievements.


Resilience use positive behaviour support (PBS) strategies to support our children and young people. Our aim is to whenever possible – empower children and young people to take responsibility for their own behaviour and to develop positive appropriate, safe behaviours. We do this through reflection, encouragement, positive reinforcement and positive social role modeling.

We understand that Challenging behaviour can arise for different reasons, often personal to the young person. We have chosen PBS as our model as the emphasis is on understanding why an individual exhibits challenging behaviour, and addressing the issues that trigger the behaviour. Our PBS model is based on the core values of recognising each person’s individuality and their human rights, a rejection of aversive and restrictive practices, and an acceptance that behaviours which challenge have developed to serve an important function for people.

PBS is our way of:

Understanding behaviours that challenge

Assessing the broad social and physical context in which the behaviour occurs

Planning and implementing ways of supporting young people in ways that enhance quality of life for all involved.

Speak to a member of our team today.